Quality assurance methods are a fundamental part of the business process.
Whether performing a service or providing a product it is absolutely necessary to ensure standards are being met. With the right inspection quality assurance methods, defects are eliminated and mistakes can be avoided. Customer satisfaction and opinion has in the contemporary society become even more important; a true “make or break” factor in the business world. The international standard for quality management systems – ISO 9000, defines quality assurance as “part of quality management focused on providing confidence that quality requirements will be fulfilled”. In introducing strategies that aid in risk mitigation and ensuring high business standards across all activities, quality assurance can be more than manageable. A culture of high quality will generate better ROI, customer loyalty and inevitable market success. Whilst all business vary in shape and size, the need for quality assurance is common throughout. No matter the extent or complexity of the product, good or service, high quality = high reward. At times it can appear beneficial to using paper checklists, opening up a world of uncertainties, lost paperwork and inaccurate data. In the digital, customer-oriented contemporary society, this simply won’t do.
Paperless checklists can be used with any mobile device available today; smartphones, ‘phablets’ or fully-fledged tablets. Running iOS and Android, mobile devices represent a user-interface an employee understands, is familiar with and can work with from day 1. Quality assurance methods can benefit from numerous features that improve reliability and accuracy of data. The inefficient pen and paper is replaced by the camera for taking pictures and scanning barcodes, as well as the touchscreen for annotation of the pictures and speedy input.